Product Questions
The product questions tab allows the administrator, to manage the questions added to the product questions and answers system
Product questions are sorted chronologically, so that the administrator can check the latest additions first.
The product questions tab:
The product questions tab, provides an overview about the questions added to the product questions and answers system.
The questions list, lists all added product questions. The information shown includes, the question ID, the question, the name of the customer who posted the question and the product the question was posted for.
Additional information shows the question’s post date, how many answers were posted for the question, the question’s total vote count, and the number of the submitted abuse reports.
Please note: If the question was posted by an admin or vendor through the admin area, the above entry will show “Admin” instead of the customer’s name.
Click on the “see all questions” link, to open the product’s question details management page.
Click on the customer’s name, to open the user details page for the selected customer.
Click on the product title, to open the product’s details page.
Additional functions are available through the action icons on the right side of each item in the list.
- Click on the edit icon, to open the answers management page for the selected question.
- Click on the checked icon, to clear the reports for the selected question.
- Click on the delete icon to delete the selected question.
Deleting a question will also delete all answers and for that question and comments to those answers. Any associated reports or votes for the question, the answers to the question and the comments to those answers will also be deleted.
Select the questions through the checkbox on the left side of each item and click on the “Clear Reports” button at the bottom of the list to clear the submitted abuse reports for the selected questions.