Product Answers Details Management
The answers management page is used to manage all product answers for a specific product and a specific question.
The page is accessible either through the product questions and answers management page, if you select to see all answers to a question of a specific product, or by clicking on certain question links.
The product info section:
The product info section shows the selected product and the selected question. The information shown includes the product title, an image thumb for the product (if available) and the selected question for the product.
Additional information includes the customer name, if the question was posted by a customer, and the date the question was posted.
Please note: If the question was posted by an admin or vendor through the admin area, the above entry will show “Admin” instead of the customer’s name.
Click on the image thumb or the product title, to open the product details page where you can edit the product.
The add answer form:
The add answer form, allows you to add new answers to the selected question.
Enter the answer text in the answer field and click on the “Save Changes” button to add a new answer to the selected question.
After clicking on the “Save Changes” button, the new answer will appear in the answers list.
The answers list:
The answers list, lists all answers for the selected product and question. The information shown includes the answer ID, the full answer and if and how many comments were added to that answer. Additionally information includes, the date the answer was posted, the customer’s name, if the answer was posted by a customer and how many positive and negative votes the answer got.
- Click on the “Comments” link to open the product questions and answers – comments page.
Additional functions are available through the action icons on the right side of each item in the list.
Click on the edit icon, to open the comments management page for the selected answer.
Click on the delete icon to delete the selected answer.
The list also allows you to bulk delete any inappropriate answers. Select the answers through the checkbox on the left side of each item and click on the “Delete Answers” button to delete all selected answers.
Deleting an answer will also delete any comments on that answer and any votes or reports of the selected answer.
Click on the “Product Questions” button to open the product questions management page for the selected product.
Click on the “Questions & Answers Management” button to open the questions and answers management page where you can manage all questions, answers and comments.