Product Questions and answers provides an extensive system to create product specific FAQs by creating questions and answers for specific products.
You can create the initial product questions and answers yourself, by creating a set for a product at the product questions tab.
If you don’t want to create initial product questions and answers, just turn on the product questions module at the product pages and your registered customers can add questions and answer questions of other customers for every product at the storefront.
The product questions module needs to be enabled and set to product pages to see the product’s questions and answers at the storefront
Only registered and logged in customers can add questions, answers or comments at the storefront to avoid the abuse of the product questions and answers system.
Except for questions and answers, the system also provides the ability to add comments to answers, to clarify an answer, to add additional information, etc.
The product questions and answers system also features a voting system, where customers can vote for questions. Questions with more votes will appear at the top of the questions list for a product.
Customers can also vote for answers. The voting system for answers differs from the question voting system. Customers can vote, if an answer was helpful or not. More helpful answers will appear first below a question.
Only registered and logged in customers can vote for questions and answers. Each customer can only vote once for each question and each answer.
Comments don’t offer a voting system and are always displayed chronologically, since comments are similar to a discussion about a provided answer and may refer to previously made comments by another or the same customer.
The product questions and answers system also offers an abuse management. Customers can reports abusive or misleading questions, answers and comments.
The administrator can check the the number of the abuse reports at the administrator area, and either clear the reports – if the reports are unwarranted - or delete the offensive or abusive questions, answers or comments.
Please note: If vendors have access to the product questions and answers pages at the administrator area they are treated similarly to administrators. They can add or delete questions, answers and comments, but only for their own products.