Product Information Request Details
The product information request details page shows the detailed information of a selected request and allows the administrator or vendor to answer the request.
The product info section:
The product info section, shows brief information about the product the customer requested more information for.
A thumbnail of the product is shown, along with the product name, the non numerical product ID, a short description, the basic unit price and the vendor of the product.
The request data section:
The request data section shows the information, the customer submitted.
The following fields are shown:
| Field | Description |
|---|---|
| Name | The customer’s name as it was submitted through the product information request popup |
| The customer’s email as it was submitted through the product information request popup | |
| Phone | The customer’s phone number as it was submitted through the product information request popup |
| Message | The customer’s request message as it was submitted through the product information request popup |
| Request Date | The date the request was sent |
| Quantity | The customer’s quantity as it was submitted through the product information request popup |
The answers section:
The answers section shows all the submitted or saved answers and notes.
The following fields are used:
| Field | Description |
|---|---|
| Request Date | The date the request was sent |
| Message | The saved note or sent message |
| Sent as eMail | This field is set to yes, if the message was sent to the customer through email. It is set to No, if the message was saved as internal note |
The answer request/change status section:
The answer request/change status section is used to reply to a customer’s product information request, save an internal note about this request or change the status of the customer’s information request.
The following fields are available:
| Field | Description |
|---|---|
| Answer | The message to send to your customer through through email or the internal note you want to save for the product information request |
| Current Status | The current request status The following statuses are shown: |
| New Status | The following statuses are shown: |
| Send as eMail | Select this checkbox, if you want to send a message to your customer through email. Uncheck this checkbox, if you want to save an internal note |
Click on the “Save Changes” button to save any changes and/or send a reply to the customer via email.
Please note: Blank answers are not send via email, no matter if the “Send as eMail” checkbox is selected or not.