Follow Up Emails Details Step 1

At step 1 of the follow up email creation, you select the date range for the orders you want to create a follow up for and define the main content of your follow up email as well as the title that appears at the email header and the sender’s name and email address.

Please note: Typically you can define two versions of your main content for the follow up email: A text version, and a HTML version. The version send to your customers depends on their preferred email format in their account settings.

The order date range section:

The order date range section is used to select the customers that will get a follow up email. Only customers who purchased from your shop during the defined period will get a follow up email.

The email settings section:

The email settings form is used to define the subject of your follow up email and the sender’s name and email address.

Although you can define any email address as sender email, we strongly advise to use a valid email for follow ups.

The content for HTML email section:

Use the content for HTML email section to enter and edit the main content of the html version of your follow up email.

The content for text email section:

Use the content for text email section to enter and edit the main content of the text version of your follow up email.

  1. Click on the “Save and Preview Email” button to save your draft and proceed to the second step of your follow up email creation.
  2. Click on the “Cancel” button to cancel the follow up email creation/editing process without saving the follow up draft.