Manage FAQ Sections
FAQs are organized in sections, each section represents a “different” FAQ.
You can maintain several FAQs about several topics by simply creating a separate FAQ section for each topic.
e.g.: If you want a separate FAQ for “General Customer Support Questions” and another totally separate FAQ for “Returns and Refunds Questions” you can create two FAQ sections for these topics.
The add section form:
The add section form allows you to create a new FAQ section.
The following fields are available:
| Field | Description |
|---|---|
| Section ID | The sections ID e.g: general_faq |
| Name | The FAQs name/title The name is language specific eg.: General FAQ |
| Description | A description of the FAQ topic The description is language specific |
| Sorting Priority | The sorting priority for this FAQ section.Used to sort multiple FAQ sections |
| Active | Checked, when the FAQ is active and visible at the storefront |
Click on the “Save Changes” button to save your FAQ section.
The FAQ sections list:
The sections list shows all available FAQ sections and allows you to edit or delete existing FAQ sections or to add language specific versions to FAQ sections.
The following fields are shown:
| Field | Description |
|---|---|
| ID | The ID number of the FAQ section |
| Section ID | The sections ID |
| Name | The FAQs name/title |
| Sorting Priority | The sorting priority for this FAQ section.Used to sort multiple FAQ sections |
| Active | Checked, when the FAQ is active and visible at the storefront |
| Questions | How many questions were created for this FAQ |
| Action | Additional functions to manage the FAQ section and also language flag indicators for any language specific versions of the FAQ section. |
Several functions to manage your FAQ sections are available at the right side of each list entry.
Click on the edit icon to edit the selected FAQ section
Click on the trash icon to delete the selected FAQ section
Click on a flag to edit a language specific version of the FAQ section.
Clicking on any item in the list directly will open the FAQ Questions and Answers page where you can manage existing questions or add new questions to your FAQ section.