FAQ Console
The FAQ console helps you in managing recent additions to your FAQ (especially if you are running the FAQ in collaborative mode where users can add their own questions,answers or comments to the FAQ.
The questions tab:
The questions tab show a list with all questions in chronological order with additional information about the question’s author, the date the question was added, the number of answers added to a question, the number of upvotes and the number of reports for a question.
The following fields are shown:
| Field | Description |
|---|---|
| ID | The ID number of the question |
| Question | The question, the author of the question and the section the question was added to Click on “see all questions” to open the questions management page |
| Date | The date the question was added |
| Answers | The number of answers created for this question |
| Votes | The number of upvotes this question received |
| Reports | The number of reports submitted for this question |
| Action | Additional functions to manage the FAQ questions in the list. |
Several functions to manage your FAQ questions are available at the right side of each list entry.
Click on the edit icon to edit or add answers to the selected FAQ question.
Click on the check icon to clear any reports for the selected FAQ question.
Click on the trash icon to delete the selected FAQ question
Several bulk actions are available for this list, you can bulk delete questions and bulk clear reports for the questions in the list. Just select the list items through the checkbox on the left side of the list and click one of the buttons below.
Click on the “Delete Questions” button to bulk delete several questions at once.
Click on the “Clear Reports” button to bulk clear several reports for questions at once.
Please note: Deleting a question will also delete any answers added to this question and all comments added to any answers for this question
Click on the “FAQ Sections” button to open the FAQ sections management page.
The answers tab:
The answers tab show a list with all answers in chronological order with additional information about the question the answer was added to, the author of the answer, the date the answer was added, the number of upvotes and the number of reports for an answer.
The following fields are shown:
| Field | Description |
|---|---|
| ID | The ID number of the answer |
| Answer | The answer, the author of the answer and the section the and question the answer was added to Click on “see all answers” to open the answers management page Click on “see all questions” to open the |
| Date | The date the answer was added |
| Votes | The number of upvotes this answer received |
| Reports | The number of reports submitted for this answer |
| Action | Additional functions to manage the FAQ answers in the list. |
Several functions to manage your FAQ answers are available at the right side of each list entry.
Click on the edit icon to edit or add comments to the selected FAQ answer.
Click on the check icon to clear any reports for the selected FAQ answer.
Click on the trash icon to delete the selected FAQ answer
Several bulk actions are available for this list, you can bulk delete answers and bulk clear reports for the answers in the list. Just select the list items through the checkbox on the left side of the list and click one of the buttons below.
Click on the “Delete Answers” button to bulk delete several answers at once.
Click on the “Clear Reports” button to bulk clear several reports for answers at once.
Please note: Deleting an answer will also delete any comments added to this answer
Click on the “FAQ Sections” button to open the FAQ sections management page.
The comments tab:
The comments tab show a list with all comments in chronological order with additional information about the comment’s ID, the answer and question the comment was added to,the author of the comment, the date the comment was added and the number of reports for this comment.
The following fields are shown:
| Field | Description |
|---|---|
| ID | The ID number of the comment |
| Comment | The comment, the author of the comment and the section, the question and the answer the comment was added to Click on “see all comments” to open the comments management page Click on “see all answers” to open the answers management page Click on “see all questions” to open the questions management page |
| Date | The date the comment was added |
| Votes | The number of upvotes this comment received |
| Reports | The number of reports submitted for this comment |
| Action | Additional functions to manage the FAQ comments in the list. |
Several functions to manage your FAQ comments are available at the right side of each list entry.
Click on the check icon to clear any reports for the selected FAQ comment.
Click on the trash icon to delete the selected FAQ comment
Several bulk actions are available for this list, you can bulk delete comments and bulk clear reports for the comments in the list. Just select the list items through the checkbox on the left side of the list and click one of the buttons below.
Click on the “Delete Comments” button to bulk delete several comments at once.
Click on the “Clear Reports” button to bulk clear several reports for comments at once.
Click on the “FAQ Sections” button to open the FAQ sections management page.