FAQ Answers
At the FAQ answers page you can check and manage FAQ answers or add answers to the selected question.
The FAQ info section:
The FAQ info section shows the currently selected section; the section name and the section ID in brackets.
It also shows the currently selected question and the date and the author of the question.
The FAQ add/edit answer section:
The FAQ add/edit answer section allows you to add a new answer to your FAQ or edit an existing answer from your FAQ.
Simply enter the answer in the text field and click on the “Save Changes” button to add the answer to the currently selected FAQ question.
The same form is used to edit an answer, when the icon to edit an answer is clicked at the answers section list. After loading the existing answer into the form your can edit the answer and click on “Save Changes” to update your answer.
The answers section:
The answers section shows all answers you created for the currently selected question and lets you manage all answers to that question and the comments to those answers.
The following fields are shown:
| Field | Description |
|---|---|
| ID | The ID number of the answer |
| Answer | An answer to the selected question including info about the date the answer was added and the author of the answer. |
| Votes | The number of helpful and not helpful votes this answer received |
| Action | Additional functions to manage the FAQ answers in the list. |
Several functions to manage your FAQ answers are available at the right side of each list entry.
Click on the edit icon to edit the selected FAQ answer. The answer will appear in the add/edit FAQ answer section. (see above)
Click on the trash icon to delete the selected FAQ answer.
The list also allows you to bulk delete several answers at once.
Select the answers you want to delete by selecting the checkbox at the left side of the list then click on the “Delete Answers” button.
Please note: Deleting an answer will also delete any comments added to this answer
Click on the “FAQ Sections” button to open the FAQ sections management page.
Click on the “FAQ Questions” button to open the FAQ questions management page for the currently selected section.
Click on the “Manage FAQ Questions and Answers” to open the FAQ console where you can manage your questions, answers and comments.
Clicking on the comments line in the list itself will open the FAQ comments page were you can add, edit and manage all comments to the selected answer of your FAQ.