Manage Commission Requests
The commission requests management page allows you to manage all submitted commission requests.
The search commission requests section:
The search commission requests section allows the administrator or a vendor to search for specific commission requests.
The following fields can be searched:
| Field | Description |
|---|---|
| Username | The customer’s name |
| Subject | The subject of the initial commission request |
| Vendor Categories (Tags) | The vendor category (tag) the commission request was posted in While administrators see all vendor tags,vendors only see tags they chose for themselves in the drop-down list. |
| Status | The status of the commission request The following statuses are available: Open – The commission request is open Closed – The commission request is closed Process – The commission request was assigned and is being processed |
Press the “Search” button to search commission requests, that match with the specified fields.
Press the “Reset Search” button to reset the search form.
Please note: While administrators see all vendor tags, vendors only see tags they chose for themselves in the drop-down list.
The commission requests list:
The commission request list shows an overview of all customer submitted commission requests.
The fields shown are:
| Field | Description |
|---|---|
| ID | The ID number of the request |
| Subject | The subject of the initial commission request |
| Username | The customer’s full name and username in brackets |
| Subject/Message | The subject of the initial commission request and the shortened message of the request. |
| Vendor Category | The vendor category (tag) the commission request was posted in. |
| Date/Status | The initial date of the commission request and the current status of the commission request. The following statuses are shown: Open – The commission request is open Closed – The commission request is closed Process – The commission request was assigned and is being processed Additionally when a vendor browses the requests a vendor status may be shown: Pending – The vendor started a negotiation with the customer about this request Declined – The customer declined the vendor’s offer Assigned – The customer assigned the request to the vendor Another line shows the total messages(when a administrator browses thecommission requests) or the number messages in a vendor negotiation (if a vendor browses the commission requests) |
Click on the edit icon to view the details of a commission request and to send a message to the customer regarding the commission request.
Click on the delete icon to completely delete a commission request and all associated messages (administrator only).
Please note: While administrators see all commission requests, vendors can only see commission requests if the selected vendor category matches with the vendor’s selected category tags.