Commission Request Details
The commission request details page shows the details of the commission request and the customer/vendor interaction.
The request info section:
The request info section, shows basic information about the customer who submitted the request, the date the request was created and the subject and the text of the commission request. The status of the commission request is also shown.
The following commission request statuses are available:
| Field | Description |
|---|---|
| Open | The commission request is open |
| Closed | The commission request is closed |
| Process | The commission request was assigned and is being processed |
The selected vendor section:
You can choose the vendor whose interaction you want to review or choose “Mall” to start and own message thread with the customer.
Please note: This section is only available for administrators
The request history section:
The request history section shows the interaction between a customer and a vendor for the selected commission request.
It shows brief information about when the message was create and about the sender and recipient of the message as well as the message itself.
The vendor commission request status:
The vendor commission status shows the status of the interaction between customer and vendor about the selected commission request. It also shows the proposed price for the commission and the payment status of the commission.
The following vendor statuses are available:
| Field | Description |
|---|---|
| Pending | The vendor started a negotiation with the customer about this request. |
| Declined | The customer declined the vendor’s offer |
| Assigned | The customer assigned the request to the vendor (The global request status is then automatically set to process) |
The answer commission request section:
The answer commission request section allows the vendor or administrator to send a reply to a commission request or a previous message.
You can also propose a price for the customization request by adding a price to the proposed price field
If the commission request was assigned and the vendor wants to proceed with the commission request he can request a payment from the customer by clicking on the “Request Payment” button. The customer will then be able to checkout at the storefront with the proposed price to pay for the customization request.
Press the “Save Changes” button to reply to the commission request.
Press the “Reset” button to reset the commission request form.
Press the “Commission Requests” button to return to the commission requests management page.
The “Request Payment” button is only available after the commission request was assigned and if the payment for the commission wasn’t received yet.
Please note: You can only reply to a commission request, if the commission wasn’t closed yet or if the customer didn’t decline an offer from a vendor.